Above everything else great customer service is all about great communication this makes advanced communications a core characteristic to look for in your customer service role candidates candidates who have good communication skills can always respond in an effective and personal manner no matter what a customer contacts them about. Always see the bright side smile on face have a great day and a wave as the customer exits the room or signs out of the live chat lets go beyond that a genuinely optimistic support person has a few key qualities theyre invested in helping your company grow and believe it can. We have for you in this blog a list of great customer skills that every service employee must have and how to find them when hiring them 1 optimism this is the most important characteristics that any customer service employee must possess a range of articles that you might have read would suggest that empathy is the most important one but . Below are the top customer service qualities that set fantastic employees apart from people in an organization who are merely doing the job by anneke steenkamp published september 9 2018 last updated november 26 2020 customer service qualities perfection doesnt exist but some people just happen to possess the skills and characteristics that make them more suited for the role of . It makes people feel heard and important a service rep that conveys presence assures your customers that theyre listened to power conveying the ability to change something presence will make you friendly but without power it can make you look submissive power in service reps gives customers the feeling that their issues will be taken